Trusted Deputies
There are two great-yet-entirely-avoidable failings I see in executives. One is not taking time to speak one-to-one with people across the team, especially in the lower part of the organization. The other is that they become so distanced from the “coal face”, the day-to-day work that people do, that they develop a blind spot to this critical element of effectiveness, profitability, and scale. Here’s how to avoid it.